Support FAQs
Orders & Support
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries.
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
What if I have questions or need assistance with my order?
We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form, email, or phone. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
Support FAQs
Shipping & Returns
How much does shipping cost?
Shipping is a flat rate of $9.99 anywhere in Canada.
We offer free shipping on orders over $75 CAD.
Shipping rates for international orders are calculated at checkout based on your location.
All orders are carefully packed and shipped from Canada.
Do you offer international shipping?
Yes, we offer international shipping to many countries. However, please note that international shipping times and costs may differ from domestic shipping. Make sure to review the shipping options available for your country during the checkout process.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery times:
- Canada: 2–7 business days
- International: 7–14 business days (depending on destination)
You will receive a tracking number by email once your order ships.
What is your return policy?
We accept returns within 14 days of delivery for items that are unused, unwashed, and in original condition with tags attached.
How do I initiate a return?
To initiate a return, please email hello@couleebaby.com with:
- Your order number
- The item(s) you would like to return
- A brief reason for the return
We will respond with the next steps and return instructions.
What if my order arrives damaged or there is an issue with the product?
We want you to love your Coulee Baby purchase.
If your item arrives damaged or there is an issue with your order, please contact us within 48 hours of delivery with your order number and photos of the issue.
We will work quickly to replace the item or make things right.
Support FAQs
About Our Products
What material are Coulee Baby products made from?
Coulee Baby products are made using Coulee Cloud™ bamboo fabric, a premium blend of:
- 95% bamboo viscose
- 5% elastane
This combination creates a fabric that is ultra-soft, breathable, stretchy, and comfortable for everyday wear.
Bamboo fabric also helps keep babies cool in warm weather and cozy in cooler temperatures.Add your content here
What is Coulee Cloud™ fabric?
Coulee Cloud™ is our signature bamboo fabric designed for exceptional softness and comfort.
Made from a premium blend of 95% bamboo viscose and 5% elastane, Coulee Cloud™ is:
• Incredibly soft and silky against baby’s skin
• Breathable and temperature regulating
• Stretchy and flexible for growing babies
• Gentle on sensitive skin
The result is a fabric that feels light, cozy, and cloud-soft, giving babies the comfort they deserve from day to night.our content here
What does OEKO-TEX® certified mean?
All Coulee Cloud™ fabrics are made with OEKO-TEX® certified materials, meaning the fabric has been independently tested for harmful substances.
This certification ensures that Coulee Baby products are safe for babies’ delicate skin and free from chemicals that could be harmful.
It’s one of the most trusted textile safety standards in the world.
Why bamboo fabric for babies?
Bamboo fabric is loved by parents because it is:
• Incredibly soft and gentle on sensitive skin
• Breathable and temperature regulating
• Naturally moisture-wicking
• Stretchy and comfortable for growing babies
This makes bamboo ideal for sleepers, swaddles, and everyday baby essentials.
How should I wash Coulee Baby products?
For best results:
• Machine wash cold with similar colours
• Tumble dry low or hang dry
• Avoid bleach and high heat
Proper care helps keep the fabric soft, stretchy, and long-lasting.
Do bamboo sleepers truly last longer?
Yes. Bamboo fabric is naturally stretchy, which allows our sleepers to fit longer as your baby grows.
Many parents find their babies can wear bamboo sleepers longer than traditional cotton ones.
What sizes do your sleepers fit?
Add your content hereOur bamboo sleepers are designed with a stretchy, comfortable fit that allows babies to move freely and grow with the garment.
If your baby is between sizes, we generally recommend sizing up to extend wear time.
Are your sleepers suitable for sensitive skin?
Add yYes. Our bamboo fabric is ultra-soft, breathable, and gentle on delicate skin.
Because our materials are OEKO-TEX® certified, they are tested to ensure they are free from harmful substances, making them ideal for babies with sensitive skin.our content here
